Last updated: 17 August 2026. Applies to all Ballon Apps applications on the Atlassian Marketplace.
| Support channel | info@kyc-checks.nl |
|---|---|
| Target response time | Within 1 business day |
| Support hours | Monday–Friday, 09:00–17:00 |
| Time zone | Europe/Amsterdam (CET / CEST) |
| Cost | Included — there is no paid support tier |
Email info@kyc-checks.nl. You do not need an account, a portal login or a support contract to contact us — an email is enough. To help us respond on the first reply, please include the app name, your Atlassian site URL, what you were trying to do and what happened instead.
We aim to respond to every support request within 1 business day. Business days are Monday to Friday, excluding public holidays in the Netherlands. Requests that arrive outside support hours are treated as received at the start of the next business day.
This is a target for our first substantive response, not a guaranteed resolution time. How long a fix takes depends on the issue; we will tell you what we know and keep you updated until it is closed.
This statement covers every Atlassian Marketplace app published by Ballon Apps:
All of these are pure Atlassian Forge apps. They run entirely on Atlassian's infrastructure, so their availability follows the availability of your own Atlassian Cloud site — we operate no server of our own that could go down independently. Per-app documentation and privacy statements are linked from each app's Marketplace listing.
Security reports and data-handling questions go to the same address: info@kyc-checks.nl. Please mark the subject line clearly so we can prioritise it. For what each app stores and why, see that app's privacy statement.